At Sano Acupuncture’s Financial District location, Erica Ortiz is the friendly and dedicated office manager who ensures every visit is exceptional. With over 20 years of customer service experience and medical billing, Erica expertly handles daily operations, creating a seamless and welcoming atmosphere for all clients. Her attention to detail and genuine passion for fostering a positive environment make her the heart and soul of our Financial District office. Whether you have questions about appointments, services, or just need a warm welcome, Erica is here to support you every step of the way. Your journey to holistic well-being begins with her warm and professional touch.